Return and Exchange Policy

At Luaccs, we want you to be completely satisfied with your purchase. Please read our Return & Exchange Policy carefully to understand your rights and responsibilities.

Return and Exchange Period

We offer 20 days return policy for eligible items. You have 20 days from the date of delivery to initiate a return or exchange for any item purchased on our website. If 20 days have passed since your purchase, unfortunately, we can’t offer you a refund or an exchange.

Eligibility for Returns/Exchanges

To be eligible for a return or exchange, the following conditions must be met:

Item Condition:

  • The item must be unused, in its original condition, and in the original packaging.

  • All tags and labels should still be attached.

Proof of Purchase:

  • A receipt or proof of purchase must be provided (e.g. order confirmation email).

Non-Eligible Items:

  • Certain items are non-returnable, including but not limited to:
         - Personalized or custom-made items.
         - Intimate or sanitary goods if opened.
         - Gift cards.

How to Initiate a Return/Exchange

To initiate a return or exchange, please follow these steps:

Contact Us:

  • Contact our customer support team at support@luaccs.com within the 20 days period to request a return authorization. Our customer support team will guide you through the returning process.

Prepare Your Package:

  • Once your return is authorized, securely pack the item(s) in their original packaging.

Shipping:

  • Ship the package to the return address provided by our customer support team.

Return Shipping

  • You are responsible for the return shipping costs unless the item is defective or incorrectly shipped.

Refund Processing

  • Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 30 days.

Exchanges

  • If you wish to exchange an item for a different size or color, please follow the same return process. Once we receive the returned item, we will process your exchange based on availability.

Contact Us

If you have any questions about our return and exchange policy, please contact our customer support team at support@Luaccs.com. 

Thank you for shopping at Luaccs! Your satisfaction is our priority.